Frequently Asked Questions

Using our platform saves you time, hassle, and potentially money, especially in stressful situations. Whether you've lost your car keys, snapped one off in the lock or ignition, or accidentally locked them inside your vehicle, getting help quickly without being overcharged is crucial. Instead of calling multiple car locksmiths one by one, you submit your need once and receive multiple quotes and estimated arrival times (ETAs) from available local auto locksmiths. This introduces competition, helps you compare options easily, and protects your privacy.

By allowing multiple vehicle locksmiths to see your request, our platform naturally encourages competitive pricing. More importantly, auto locksmiths on our platform agree to a strict policy: the price they quote based on the details you provide is the price you pay. This helps you avoid unexpected charges and the risk of overpaying by just calling the first available option in a panic.

Our platform is built for speed. After submitting your request, you can often expect the first quotes and ETAs to appear within about a minute. While we give nearby car locksmiths a 5-minute window to respond to your request, most reply within 3 minutes. This means you get multiple options very quickly, directly from vehicle locksmiths who are available and confirm they can do the job – much faster than searching and calling companies one by one.

Yes, protecting your privacy is a priority. We only share essential details (like your vehicle type, location, and the service needed) with relevant auto locksmiths so they can provide a quote. Your personal contact information (name, phone number) is only shared with the one car locksmith you choose to hire after you've reviewed their quote and profile card.

We provide you with the vehicle locksmith's details and, crucially, allow you to see reviews from previous customers who booked that specific auto locksmith through our platform. While we are planning more formal vetting processes for the future, this transparency and real user feedback helps you make an informed decision. We also monitor feedback and enforce platform policies to maintain quality.

When you submit your request detailing the specific service needed (e.g., key fob programming), we send it to available vehicle locksmiths in your area. Only those auto locksmiths who offer that particular service and are able to handle your request will respond with their quote and ETA. This ensures the responses you receive are relevant to your specific needs, saving you time.

We operate a strict fair-quote policy. Auto locksmiths on our platform are required to honour the price they quote based on the information you provide. Ensure you give accurate details about your situation and vehicle. If a car locksmith needs more information to quote accurately, they can request it before providing the final quote you agree to.

As a free connection service, the agreement for the work is directly between you and the auto locksmith, so we don't directly mediate disputes or offer refunds. However, we are building this platform with users like you in mind, and your experience is vital for making it great. We take all feedback – both positive and negative – very seriously and actively encourage you to share your experience. We investigate complaints, enforce our policies, and use your input to build vehicle locksmith profiles, maintain quality, and continuously improve our platform.

Once you select an auto locksmith, our platform puts you in direct contact. If you need to cancel, you must contact the chosen locksmith directly as soon as possible. Since they operate as independent businesses, their cancellation policies vary. Please be aware that a call-out fee may apply, particularly if the car locksmith is already travelling to your location. It's a good idea to ask about their cancellation policy when you initially speak with them.

Yes, you can use our website to submit a request for an auto locksmith 24 hours a day, 7 days a week. We aim to have car locksmiths available around the clock. However, receiving immediate quotes depends on the availability of participating vehicle locksmiths in your area at that specific time.

Using our platform to find and compare auto locksmiths is completely free for you, the customer.