Terms and Conditions

Disclaimer: This is a template outline only and NOT legal advice. Replace all bracketed text and placeholder content with legally sound terms drafted or reviewed by a qualified legal professional before publishing.

Last Updated: [Date]

1. Introduction & Acceptance of Terms

Welcome to [Your Website Name] ("we," "us," "our"). These Terms and Conditions ("Terms") govern your access to and use of our website and services (collectively, the "Service") which connects users seeking automotive locksmith services with third-party locksmith professionals ("Locksmiths").

By accessing or using the Service, you signify that you have read, understood, and agree to be bound by these Terms and our Privacy Policy [Link to Privacy Policy - ESSENTIAL]. If you do not agree to these Terms, you must not access or use the Service.

[Optional: Add details about how explicit consent is obtained, e.g., via a checkbox during a specific action, if applicable.]

2. Description of Service

Our Service provides a platform to help you find and connect with independent, third-party Locksmiths based on information you provide, such as your location and vehicle details. We facilitate the transmission of your service request and potential quotes from Locksmiths. We are not a locksmith service provider ourselves and do not employ the Locksmiths. The actual provision of locksmith services is solely between you and the Locksmith you choose to engage.

3. Data Collection, Use, and Sharing

Note: This section MUST align precisely with your separate Privacy Policy, which should provide much more detail.

3.1 Information We Collect

To provide the Service, we collect information you provide, which may include:

• Vehicle registration number
• Your current or specified location data (including latitude/longitude if provided)
• Your name
• Your phone number
• Your email address
• Details about the service you require
• [List any other data collected, e.g., IP address, device info - consult lawyer/privacy policy]

3.2 How We Use Your Information

We use the information collected primarily to:

• Facilitate your request for locksmith services.
• Transmit necessary details (like location, vehicle type) to potentially available Locksmiths so they can assess the job and provide quotes/ETAs.
• Share your chosen contact details (name, phone, email) with the specific Locksmith you select to perform the service.
• Operate and improve the Service.
• Communicate with you regarding your service request.
• [See Section 3.4 regarding other communications]

3.3 Sharing with Third-Party Locksmiths

You acknowledge and agree that by submitting a service request, we will share necessary information (which may include your location, vehicle details, and the nature of the required service) with participating third-party Locksmiths in your vicinity to enable them to respond to your request. Once you accept a quote or choose a specific Locksmith through the Service, we will share your provided contact information (name, phone number, email) with that selected Locksmith so they can contact you and perform the service.

We are not responsible for the data handling practices of the independent Locksmiths once your information is shared with them based on your selection. [Consider adding a statement encouraging users to review the locksmith's own privacy practices if available].

3.4 Communications from Us

We may contact you via email or phone number provided in connection with your service request and use of the Service.

Additionally, we may contact you to request feedback on your experience with our platform and the service provided by the Locksmith you engaged.

From time to time, we may also contact you about other products or services offered by us or our affiliates that we believe may be of interest to you. [**Legal Note:** Marketing communications typically require specific consent mechanisms (e.g., opt-in checkboxes) and clear opt-out options, usually detailed in the Privacy Policy. Consult your lawyer on appropriate wording and implementation.]

4. User Responsibilities

[Placeholder: Add sections detailing user obligations, e.g., providing accurate information, ensuring legal right to request service for the vehicle/location, payment terms with the locksmith (as you are a connection service), prohibited uses of the platform, etc. Requires legal input.]

5. Disclaimers

The Service is provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty that the Service will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free. We make no warranty regarding the quality, reliability, timeliness, or legality of services provided by the third-party Locksmiths, or the accuracy of any information provided through the Service (including quotes or ETAs, which are estimates provided by the Locksmiths).

Any engagement for services with a Locksmith is solely between you and that Locksmith. We are not a party to that transaction and disclaim any liability arising from it.

[Add other relevant disclaimers - Requires legal input.]

6. Limitation of Liability

[Placeholder: This is a critical section limiting your legal liability. It MUST be drafted by a legal professional based on your business model and jurisdiction. It typically covers limits on damages (direct, indirect, consequential, etc.) related to the use of your platform or the services of the third-party locksmiths.]

7. Intellectual Property

[Placeholder: Section detailing ownership of the website content, logo, software, etc., and any license granted to users.]

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in England and Wales to resolve any dispute arising out of these Terms or the Service.

[**Legal Note:** Confirm jurisdiction with your lawyer.]

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide [e.g., 30 days'] notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

[**Legal Note:** Consult lawyer on notice requirements for term changes.]

10. Contact Information

If you have any questions about these Terms, please contact us at: [Your Contact Email Address or Link to Contact Page]

[Include Company Name, Registered Address if applicable - Requires legal input]

Reminder: This template is incomplete and requires substantial input and review from a legal professional.